Minor guests under the age of 18 must be accompanied by a parent or legal guardian. Spa services are limited to ages 16 and above.To respect our guests receiving spa services, children under the age of 12 are prohibited. Spa One nineteen gladly offers childcare services for children 4 months to 6 years of age in our childcare center. Please make necessary arrangements before scheduling your spa visit if your child is 6 years or older. One Nineteen’s Childcare Center’s phone number is 205.408.6556.
Spa guests are encouraged to arrive early to begin a relaxing experience in our sauna, whirlpool, or steam room. Please arrive 15-30 minutes prior to your scheduled spa service to indulge in these amenities.
Robes and slippers will be provided at your time of check-in. Your service provider will give specific details upon arrival.
Upon arrival, we ask that you place your cell phone on silent mode or turn off so guests can enjoy a soothing and serene atmosphere in the spa. Lockers are available for all guests to store belongings.
While it is best to make appointments in advance, we invite you to call at any time and we will do our best to accommodate you.
If you must cancel your spa appointment, please call at least 24 hours prior to the appointment time. Failure to do so will result in half of the service rate charged to your account. A 48-hour notice is required on all multiple service appointments.
All traditional spa services have a suggested gratuity of 20% of the service value. For your convenience, this can be added at the time of check-out. If you prefer to tip the provider directly or prefer not to tip, please let us know when you check-out.
Gift Cards are available for any spa product or service at any value.
Spa One Nineteen can accommodate parties for Spa services. Booking a party requires a 50% deposit on reservation. A gratuity of 20% of the service value will be suggested at the time of check-out. Additional options including lunch and specialized services are available. For information and to customize your group experience, please contact the Spa Guest Service Representatives.
Spa Lunches can be ordered for a fee of $20.00 each with advance notice. Please discuss your interest with our client coordinators upon booking to review our seasonal menu.
Please be sure to alert your service provider of any health conditions that may be contraindicative for our spa services. If you are in the early stages of pregnancy, please consult your physician before getting a massage. If at any time you are uncomfortable before, during or after your treatment, please inform the therapist immediately so that your concerns can be addressed.